Frequently Asked Questions
do you take insurance?
We are considered an out of network provider. You will be provided with a Superbill on a monthly basis. You can submit it with your claim to your insurance company for the reimbursable portion of your out-of-pocket expense. People are typically reimbursed 40-80% of their out-of-pocket expense. Please consider asking your insurance company the following questions:
What are my mental health benefits for out-of-network providers?
What is the allowable limit for the following billing codes?
a. 90791: Diagnostic evaluation
b. 90837: Psychotherapy
c. What modifier is required for telehealth, 95 or GT?
What is my out-of-network deductible?
Do I have session limits?
How do I submit my claim for reimbursement?
Can I submit my claim for reimbursement electronically?
Once you are reimbursed those funds can be repeatedly devoted to your care versus feeling like you have to repeatedly come up with the funds.
Important Legal Notice:
Good Faith Estimate for Health Care Items and Services
Originally posted: 12/31/2021 (will be updated as the legislation dictates)
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item.
You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
Your Good Faith Estimate for Mindfully Balancing Wellness, P.S. will come in a separate communication.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
Q. What are your fees for service?
A. Please contact us for our current fees. Payment for treatment is required on the date of service. You can use your credit or debit card, FSA, or HSA for payment.
Q. Do you offer sliding scale fees?
A. We offer shorter sessions/discounted rates for a limited number of appointment slots for those who cannot afford our normal rates. We believe that finances should not get in the way of receiving quality treatment. Please talk to us as soon as possible about any hardship or change in your financial circumstances that affects your ability to pay for services.
B. We can also facilitate your ability to use Loveland Foundation vouchers. Please note that even in this circumstance you will pay Mindfully Balancing Wellness directly on the date of service. Then Loveland Foundation will reimburse you for the portion of the expense that their vouchers cover.
Q. what is your cancellation policy?
A. We require notice two full business days ahead of your scheduled appointment otherwise the late cancellation/late reschedule fee will automatically be applied.
Q. Do you offer a free consultation?
A. You have the option of scheduling a free 15 minute phone consultation prior to scheduling an initial evaluation. The purpose of the consultation is to help us understand why you are seeking treatment, allow you to ask questions, and allow us to determine whether it makes sense to schedule an initial evaluation. Please note, an initial consultation does not equate to the establishment of a treatment relationship. This is a mutually agreed upon decision that is typically made at the close of an initial evaluation.
You will receive a consent for consultation and it will come from Mindfully Balancing Wellness, P.S. Client Portal
You can use this link to request a phone consultation
Providers who are seeking collegial consultation can contact us.
A secure message, Re: Pre-Consultation confirmation logistics, will be sent following your request for consultation.
Q. What do I need to do After I request a free consultation?
A. You will need to complete the consent form that will be sent from Mindfully Balancing Wellness via SimplePractice at least two full business days ahead of your scheduled consultation or it will be cancelled.
Please communicate a change of plans as soon as possible so that we know how best to assist you. If you cannot make your appointment, timely communication facilitates our ability to offer it to someone else.
Q. What is the purpose of an initial evaluation?
A. This allows us to learn the nature and history of your presenting concerns and helps us to assess whether we are a therapeutic fit. It is often helpful to do this with more than one provider to enhance the likelihood of finding the best possible fit.
Q. What do i need to do before my initial evaluation?
A. You will need to complete the consent and other forms that will be sent from Mindfully Balancing Wellness via SimplePractice at least two full business days ahead of your scheduled initial evaluation or it will be cancelled. Please plan for this to take approximately 30 minutes to complete. In your portal, under the Documents, Forms and Files tab you will see a Needs to be completed and Completed section so that you know whether everything is complete.
Please communicate a change of plans as soon as possible so that we know how best to assist you. If you cannot make your appointment, timely communication facilitates our ability to offer it to someone else.
Q. can I make an Appointment for someone else?
A. We only work with adults who are at least 18 years of age. As such, we need to hear from the interested person. This helps to reduce confusion and demonstrates interest in directing your own care.
Q. what situations are outside of the scope of your practice?
A. We do not treat the following:
Eating disorders
Domestic abuse and/or violence
Labor and Industry cases
Moderate-to-severe substance use
Personality disorders
Post-traumatic stress/trauma
Severe mental health conditions
B. My services are not a good fit for you if you:
Need support outside of regular business hours given I am not a provider who is on call
Have recently been discharged from a higher level of care
Need a psychologist related to a legal case or for expert testimony
*We do not offer couples counseling or prescribe medication.
Q. what if you are not accepting patients when i try to establish care?
A. Upon request, we will offer you referrals to support your ability to get connected to care. You are also welcome to follow-up with us in the future.
Email is not a secure form of communication. Please do not include any protected health information in an email.
Q. What if i find myself in crisis or need to speak with someone immediately?
A. We are not able to provide emergency or urgent care services. If you are experiencing an emergency, please call 911 or go to your nearest emergency department. If you are in crisis or need to speak to someone immediately contact the Crisis Clinic nearest you. They are available to speak to you 24 hours per day, 7 days per week. If you just need someone to talk to or you are looking for specific mental health resources you can gain additional information from the links below:
National Options
2. Crisis Text Line Text HOME to 741741
3. National Suicide Prevention Lifeline 800-273-8255
Specialized for Under Represented groups
Affirms and supports people impacted by systematic oppression
2. Trans Lifeline 877-565-8860
Peer support for trans and questioning callers
3. LGBTQIA National Hotline 888-843-4564
Support for all ages
Mental Health America: Resources
National Warmlines that are available 24/7
A warmline allows you to gain support during hard times. They are staffed by trained peers who have been through their own mental health struggles and know what it is like to need help.
Warmlines are free and confidential.
1. NAMI Orange County Warmline 877-910-9276
2. Bartough Peer to Peer Warmline 770-276-2019
3. The Empowerment Center in NY 800-643-7462
4. Contact Ministries 423-926-0144
WA state crisis lines
1. Pierce County Crisis Line 800-576-7764
2. King County Crisis Line 866-427-4747
Q. What if i want to join a support group?
A. Here are a few options for you to consider:
1. Kiva Centers: Online and phone support groups for a range of topics
2. Peer Support Space: Hosts online support groups
A secure message, Re: Pre-Consultation confirmation logistics, will be sent following your request for consultation.